This Service Agreement (“Agreement”) is entered into between DentalCAST TV LLC (“Provider”) and the Client (“Client”). By purchasing DentalCAST TV services, the Client agrees to be bound by this Agreement.
As a member of a State Dental Association, you are eligible to become an affiliate of DentalCAST TV Private Television Network at a discounted price. Affiliates gain the benefits of having a personalized private television channel within the DentalCAST TV Network, enhancing your practice’s communication and engagement with patients.
Affiliate Guidelines
If you wish to become an DentalCAST TV (“DentalCAST”) network affiliate, please review and agree to the following terms:
1. Install high-definition TV screens in your office, ensuring each screen has an available HDMI port for the wireless DentalCAST broadcast device. We can provide recommendations for affordable TVs suitable for this application. Multiple screens are synchronized to prevent distracting “stadium echoes.”
2. Maintain your DentalCAST server with continuous 24/7 Internet access to ensure you never miss network content.
3. DentalCAST utilizes your internet connection to download and manage programming, typically scheduling these updates outside of office hours for your convenience.
4. Ensure your HD screens and DentalCAST devices remain powered at all times for uninterrupted service.
5. If you experience any issues with the DentalCAST TV service, please notify us immediately so we can assist you.
6. Exercise reasonable care to protect the equipment from damage or loss.
7. If you decide to end your service, inform us and return the DentalCAST TV equipment. You will receive a $20 refund or credit toward any outstanding balance, if all DentalCAST TV equipment is returned in good condition. We will provide a prepaid shipping box. If a unit is not returned within 30 days, a $99 fee per DentalCAST unit will be charged to your credit card on file, or invoiced.
Onboarding Process
Your practice will be onboarded into the DentalCAST Network, allowing you to customize your screens with selected dental ads and messages. Training will be provided on how to use the “live text” zone on your screen, making it simple and easy for you. We will show you how to contact us by telephone, email, or through our website to report issues or to make suggestions on how we can improve the value of DentalCAST TV.
Cost Structure
Onboarding: There is a one-time onboarding fee payable with your order. The onboarding fee is based on the number of DentalCAST screens. See DentalCAST TV Cost Structure Details below. An annual subscription is required to initiate service and monthly charges will start 30 days after initial sign-up. Please select the number of screens to suit your practice needs. The most effective usage of DentalCAST TV is to have a screen in every room – lobby and treatment.
The payment schedule is as follows:
| Item | Number of Screens | Cost |
| Level One: 12-Month Agreement and Payments + Onboarding Fee | One Screen | $59.95/month + $199 One-Time Onboarding Fee |
| Level Two: 12-Month Agreement and No Onboarding Fee | Two Screens | $69.95/month + $399 One-Time Onboarding Fee |
Level Three: 12-Month Agreement + Onboarding Fee | Three Screens | $74.95/month + $499 One-Time Onboarding Fee |
| Additional Screens | 4+ Screens | One-Time Onboarding Fee of $99 per Each Screen Over (3) |
A 10% discount will be applied for a prepaid annual payment.
The initial subscription period is one year and payable monthly. After the initial period, the subscription renews automatically unless you provide thirty (30) days’ notice of cancellation. There is a thirty (30) day grace period to make payment after auto renewal. You may cancel your subscription with thirty (30) days’ notice after the initial one-year period. Any increase in the fee will be communicated in advance.
Revenue Sharing
Your DentalCAST TV network is funded by advertising revenue and your subscription fees. The advertising content is curated DentalCAST TV. Ad revenue is shared by DentalCAST TV with affiliated practices.
DentalCAST TV shall provide the product, which includes a preloaded, plug-and-play eScapes Wireless devices containing a mix of Dental educational content and practice-specific custom content as outlined in the Client’s order.
Fees and Expenses
Recurring Fees
The Client agrees to pay a recurring flat-rate service fee as specified at the time of order. Recurring monthly billing begin thirty (30) days after the order is placed, to allow for order processing, DentalCAST TV customization for Clients requirements, testing and shipping. The contract for a minimum of one-year, and renews automatically into month-to-month until canceled per this Agreement.
Expenses
If additional expenses arise (such as shipping replacement devices or premium content acquisition), DentalCAST TV LLC will seek approval from the Client prior to incurring the cost.
Term and Termination
Initial Term & Grace Period
The Agreement is effective upon order acceptance. It includes a one-year minimum service commitment starting from the order date. The Client may cancel within the first 15 days by written notice. All accrued fees up to cancellation are due immediately.
Minimum Term Length & Auto-Renewal
After the Grace Period, the Agreement requires a one-year minimum term and auto-renews yearly. Early cancellation before fulfilling the minimum term incurs a fee equal to the remaining contract balance. Termination requires 30 days’ written notice.
Fulfillment and Delivery Policies
Delivery
The DentalCAST device is shipped preloaded with content based on the Client’s selections. Delivery timelines will be communicated at the time of order. DentalCAST TV is not responsible for shipping delays caused by carriers.
Content Review and Acceptance
Upon receiving the device, the Client has 15 days to notify DentalCAST TV in writing of any non-conformity with the proposal. If no notice is received, the product is deemed accepted.
Refunds
Clients may request a full refund within 15 business days of ordering, provided the device has not shipped and content production has not begun. Once production or shipping starts, refunds are not available.
Cancellations
Orders may be canceled within 15 days of placement. Any hours or production costs incurred before cancellation are billable at $125 per hour and will be deducted from the refund.
Proprietary Rights
All rights, title, and interest in DentalCAST TV content, videos, device, software, themes, and designs remain the property of DentalCAST TV and/or its licensors, including the provided content. The Client receives a license to use the device and content solely for the intended use within their dental practice.
Intellectual Property Warranty
DentalCAST TV warrants that it will not knowingly infringe any third-party intellectual property rights in performing services. DentalCAST TV LLC will indemnify the Client against valid claims arising from content created by the Provider.
The Client warrants that any practice-specific content (such as patient testimonials, office videos, or images) submitted for inclusion is properly licensed or owned by the Client. The Client agrees to indemnify Provider from claims arising from unauthorized content submitted by the Client.
Contact Us
If you have any questions about these Terms of Service, please contact us:
